Frequently Asked Questions

How can we help?

You can bring the below documents when you collect or if you want to get away quickly send them in via email or WhatsApp beforehand.

Photo or scan of the following:

    1. Photocard drivers’ licence (address & ID must be up to date)
    2. A total of 2 proofs of address for each driver from the following:1x primary and 1​ ​x secondary, or 2​ ​x primary proof of address

      Primary Proof of Address:

      • Electricity
      • Water
      • Gas
      • Broadband/Landline
      • Council tax
      • TV licence
      • Bank statement
      • Credit card bill / statement
      • Mortgage statement
      • Polling card
      • HMRC self-assessment / tax credit

      Secondary Proof of Address:

      • Student loan
      • Shotgun licence
      • Payslip
      • Mobile phone bill
      • Pension letters
      • Car finance statement
      • Loan statement
      • Property deed
    3. We’ll also need to do a licence check for each named driver, please can you visit https://www.gov.uk/view-driving-licence and provide us with a ‘check code’ or just view yourself, save the report and send it to us.

Yes, £500 damage deposit is required. This is paid prior to or when you collect. If the vehicle is returned in acceptable condition this will be refunded within 7 days of drop off. Please note if paying the deposit by card there is a 2% non-refundable charge.

In the event of a crash the driver will be liable for the insurance excess and anything beyond that is covered by the insurance. The driver is responsible for getting the contact details of any third parties involved. The insurance excess varies from £500 to £1000 depending on the driver’s age and level of points.

In the event that no driver was operating the vehicle when the damage occurred the first driver will be named as responsible for the vehicle at that time.

Very minor damage to the interior or exterior is likely to be overlooked but please do let us know! We reserve the right to charge the hirer/driver for damage to the interior or exterior, fixtures and fittings.

Yes in the event of a breakdown please call the RAC 0333 070 2506

Policy number: DCCU02VR01

Yes, but please tell us beforehand, additional charges may apply.

Yes but additional charges may apply please contact for details.

There are 3 point seat belts for 5 people to travel however the vans are only 4 birth (5 is possible with very small children or babies)

As long as you like, If you wish to take for longer than 3 weeks we can offer an additional discount, contact for details.

Yes we can for an additional fee, please contact for a quote.

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