Privacy Policy

1. Introduction DC Custom Campers Ltd t/a York Campervans (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website [www.yorkcampervans.com] and our campervan rental and sales services.

2. Information We Collect We may collect the following types of information:

• Personal Information: Name, address, email, phone number, and payment details.
• Identification Details: Driving licence information for rental verification.
• Transaction Details: Booking history, rental period, and purchase records.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information We use the collected data to:

• Process bookings and payments.
• Verify identity and driving eligibility for rentals.
• Communicate with you regarding your rental, purchase, or inquiries.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.
• Send marketing emails (if consented).

4. Data Sharing & Third Parties We do not sell or rent your personal data. However, we may share it with:

• Payment processors for secure transactions.
• Insurance providers for rental coverage.
• Law enforcement if required by law.
• Service providers who assist in business operations (e.g., IT support, marketing tools).

5. Data Retention We retain your personal information only as long as necessary for the purposes stated in this policy or to comply with legal obligations.

6. Marketing Communications If you choose to opt in, we may use your email address to send occasional updates, offers, travel ideas, and news from York Campervans. We use Mailchimp as our email marketing provider to manage these communications. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

7. Your Rights You have the right to:

• Access your personal data.
• Request correction or deletion of your information.
• Withdraw consent for marketing communications.
• Object to data processing under certain circumstances.
• Request data portability where applicable.

To exercise these rights, contact us at info@yorkcampervans.com

8. Security Measures We implement appropriate security measures to protect your data from unauthorised access, loss, or disclosure. However, no online system is 100% secure.

9. Cookies & Tracking Technologies For information on how we use cookies, please refer to our Cookie Policy.

10. Third-Party Links Our website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.12. Contact Information For any privacy-related inquiries, please contact us at: York Campervans, Highfield House, Sandy Ln, Murton, York YO19 5XE