Terms & Conditions

CAMPERVAN RENTAL TERMS AND CONDITIONS

York Campervans is a Trading name of DC Custom Campers Ltd, YO19 5XE.

Eligibility
No one other than the drivers named in the proposal forms may drive the hired vehicles.
All named drivers must be over 25 (Drivers over 79 need to contact us first for confirmation), of good health and have held a full/valid driving licence for at least two years.
The licence must be clear of any endorsements apart from up to six points for Speeding Offences, if there are any other current endorsements special conditions may apply.
All licences required must be produced at vehicle collection; photo-card
Persons with serious convictions within the last eleven years will not be permitted to drive the hire vehicles (including drink driving offences).
Visitors from abroad (does not apply to EU Countries) are advised to obtain an International licence. It does not automatically disqualify you from driving if you do not meet the required criteria, but we shall need to refer you to our insurance company to check if they will offer insurance cover.

Bookings
The booking deposit is 50% of hire cost and is required to secure your booking. We only accept payments by card or bank transfer.
Upon booking you must disclose your exact destination/s, event/s / festival/s as some festival /event dates are priced differently. Failure to disclose your travel plans / destinations / events / festivals ETC upon booking will result in the total loss of the £500 minimum security deposit.
The booking deposit is not refundable and shall be deducted from all hire charges.
Bookings for EU travel add £20 Per day for EU breakdown/Insurance.
If you plan to travel outside the UK, you must inform us at point of booking as a VE103R document must be obtained by us prior to collection date.

Unlimited mileage for UK travel and a Maximum of 3000 miles for European travel.
A charge of £1.00 per mile will be charged for any mileage exceeding 3000 miles on EU trips only unless otherwise agreed in writing by York Campervans in advance

Cancellation of Bookings
Cancellations must be in writing, and are charged as follows:
The booking deposit is not refundable and shall be deducted from all hire charges.
Should you cancel your confirmed booking up to 4 weeks prior to, or fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.
This will also apply if, upon inspection of named drivers’ licences, they are found to be invalid or do not comply with the information stated on the booking form.
Changes to booking, including names, dates and selected van are subject to availability and an Administration Fee of £20 applies to any confirmed changes.
York Campervans recommend that the hirer takes out travel insurance.

Payment
Full payment is due on or prior to collection of vehicle.
A damage excess/Security deposit taken upon collection of the vehicle of £500 minimum and is fully refundable upon safe return of the vehicle on the agreed date and time unless otherwise agreed by York Campervans.
If the vehicle is returned late or dirty or damaged in any way the cost to clean/repair will be deducted from the security deposit.
£80 per hour (+ Parts) will be charged for cleaning and or any repairs.

Campervans must be returned by 11am on the last day of rental. Unless agreed otherwise by York Campervans late returns will be charged at the rate of £100 per hour, or part hour.

PLEASE NOTE WE ONLY ACCEPT PAYMENT BY DEBIT/CREDIT CARD OR BANK TRANSFER

Vehicle Conditions
The hirer acknowledges delivery of the vehicle and its contents, free from defects or damage, other than as specified by York Campervans on the vehicle appraisal form.
Before the commencement of hire the hirer is advised to check the vehicle thoroughly before leaving the premises of York Campervans.
The vehicle must be returned in the same condition as when hired, with the interior and appliances clean.
York Campervans will make a charge of £80 for the cleaning of unemptied/un-cleaned chemical toilets and for the cleaning of dirty or stained carpets or upholstery.

Availability
In circumstances beyond our control if the Campervan previously booked by the hirer is not available due accident, theft, weather conditions, or any other reason or circumstance, then we will endeavour to supply a replacement Campervan of similar size and specification, if this is not possible then we will refund all monies paid immediately, York Campervans will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked or any other circumstances

Insurance
All Campervans are comprehensively insured for the named drivers during the hire period only as detailed on the booking form. Up to two additional drivers can be added at an additional charge of £5 per driver, per day.
A refundable damage/security deposit of £500 minimum is payable upon vehicle pick-up. In the event of an insurance claim against a 3rd party, the full deposit may be taken to cover or contribute to the insurance excess charge.  Excess’s vary depending on driver age, experience and level of licence points. Any damage to the vehicle during the hire period that is not covered by an insurance claim will be deducted from the security deposit; this will include any loss/damage of equipment.
Every accident or any damage or defect must be reported to York Campervans immediately by telephone 07966631298 or email info@yorkcampervans.com.
An accident form may have to be completed at the end of the hire period.
Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance, and any such damage or loss shall be at your expense. York Campervans recommends that the hirer takes out their own personal belongings insurance.
Driving by non-named drivers or late returns of Campervan renders the insurance invalid and the driver therefore commits an offence under the road traffic act, and will be solely responsible for any damages or personal injuries incurred and the full security deposit will be retained.

Limitations & Liabilities
York Campervans accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Campervan breakdown or accident.

The Hirer:
Is liable for any cost incurred for speeding or parking fines, congestion charges or any other offences committed against the road traffic act regulations.
Must remember that although these are leisure vehicles, it is an offence to drink and drive.
Undertakes responsibility for the control of the vehicle on hire to you.
Is liable for any damage to the vehicle or contents during the hire period.
Shall not tow any trailer or vehicle behind the hired vehicle.
Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded.
Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven wear the seat belts provided.
Shall not use the vehicle to carry passengers or goods for hire or reward.
Shall not, without written consent from York Campervans, remove the vehicle from the UK mainland.

Breakdown & Accidents
In the event of a breakdown or accident a breakdown recovery service is provided for all our Campervans. You are authorised to spend £100 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid VAT receipt. Any repair above £100 will have to be authorised by York Campervans.
Any breakdown, malfunction or damage caused by your negligence must be repaired/made good at your own expense.

General
The Campervan and its contents remain the property of York Campervans at all times.
The hirer is required to keep the vehicle securely locked at all times when it is left unattended, and to refrain from any action or omission which may prejudice York Campervans rights to the vehicle. York Campervans reserves the right to retain in part or whole the security deposit if additional deep cleaning or repair is required upon return of the vehicle.
All our vehicles are fitted with state of the art tracking and monitoring systems.
York Campervans reserves the right to vary rates and conditions at any time. York Campervans offer outdoor secure parking for your car whilst you are away however, vehicles are left entirely at the Owners Risk.

Fuel & Gas
The hirer will be liable if incorrect fuel type is used.
The fuel level should be the same when returning the vehicle as it was when you left as shown on the vehicle appraisal form
Our vehicles are fitted with 907 size gas bottles which can be replaced at any fuel station supplying LPG (charges may apply), the vehicles are supplied with one full or part full gas bottle. If you require additional gas it will be at your own cost.

Suitable Persons
York Campervans has the right to refuse to handover the Campervan upon arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due to any concerns we have for the safety of the vehicle or its occupants or other road users. York Campervans will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances.

Vehicle keys
Vehicle Keys must never be left in an unattended vehicle. Vehicle must be securely locked when unattended and keys should never be left unattended in the vehicle when not used and all reasonable measures must be taken by the hirer to ensure the safety and security of the vehicle. Loss of vehicle ignition key will result in a replacement charge of £300 and all other costs involved in the recovery of the vehicle.

Dogs
We do allow Dogs depending on age and breed, so long as they sleep in their own beds and you use your own throws to protect the upholstery. We charge a £5 per day per pet, with a maximum of 2 dogs and you must ensure that the Campervan interior is pristine and shows no sign of a pet having been in it upon its return for the next hirer and also there may be a possibility that future hirers have an allergy to pets.

Smoking
It is against the law to smoke in all hired vehicles. A charge of £250 will be imposed if customers are found to have been smoking in our Campervan. Or a maximum fine of the full security Deposit could be imposed if damage is caused by smoking.